Customer Care Policies
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. All sale items are final!
Exchanges (if applicable)
We only replace items if they are defective or damaged. If your shipment arrives damaged, or does not arrive at all, we will take steps to make it right. Please contact us as soon as possible. Claims will not be considered after 2 weeks past the delivery date. In most cases, your order will be resent at no additional cost. Each incident will be examined on a case by case basis. Email us at email@example.com
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
As of now our candle company is online only, but if you live close to La Joya TX we can set up a pickup arrangement to help you save on shipping. I'll either call or e-mail you when your order is ready and make an appointment for delivery.
We do not have a large stock on hand, and most orders are hand poured as we receive the order. Please allow 3-5 business days to process your order and up to 7 business days during the holiday season.